Thank you very much Em and the team for the response to the order we placed yesterday afternoon for this scooter which arrive by 0930hrs this morning, the client is over the moon that it arrived so quickly. We are also very grateful for the prompt service.

I am writing to ‘thank you’ for your prompt and efficient service, also for your help in getting the right part and patience with myself.
My customer, Mrs S was very grateful at how quick her scooter was back to her, so her husband could use for urgent upcoming appointment.
So thank you from us both for the 100% service.

Many thanks for the speedy dispatch and next day delivery of recent items, other suppliers are an average of 3 /4 days.

This is to let you know, that the package containing the Saddle Bag (RAL0001-BLUE) arrived safely at 09:45 pm this morning (Wednesday 13th February).  I opened the packages, and found the content item in good order.
Yet again, I have to say that both Electric Mobility and Regent Mobility perform an excellent and absolutely first class service, and I thank you both.
Kindest regards - Mr Nicholls

I would just like to give some positive feedback regarding Rebecca in your Marketing Team.
I cannot thank her enough for every assistance she has given me, regardless of how "out of the box" it may have been at times.
Every email or phone call has been dealt with so promptly and Rebecca has been just been a joy to deal with.
Rebecca deserves recognition for her professionalism and helpfulness, assisting me with the marketing requirements for our showroom, relating to all the Electric Mobility products that we stock.

I love my Rascal Vecta Sport Mobility Scooter, I have had it two weeks now and am getting used to it as having not needed to use a mobility device in the past. I have found it very useful and practical… keep up the good work!

Very many thanks to Mandy at Electric Mobility for your speedy response to my request for Owners Manual for the UL480 Mobility Scooter.  It has already answered a number of queries that we had.  Excellent service much appreciated.  Thanks again, it has been a real pleasure to deal with your company and I will recommend you whenever the opportunity arises.

What a difference my Rascal Rio has made to my life! It has enabled me to get out to places I had given up going to due to the amount of walking involved. I can also go on shopping trips that would have previously been too exhausting for me. I have had rheumatoid arthritis for nearly 40 years and I have quite bad hand deformities but find the powerchair easy to control - which was my main worry when thinking about buying one.

Just to say THANK YOU to all the staff at EMob, the service given over the last 6 weeks has been superb! The phones answered, queries dealt with & quick delivery.
Compared to some other suppliers you are definitely on the ball and I think it is important to tell you how appreciative at MV Mobility we are. Stay safe and keep up the good work
Lorraine Verby and staff

What fantastic service we are getting from yourselves through this difficult period.
Order one day, delivery the next -  can’t ask for more!
Thanks again to the whole team

On behalf of Stuart Mobility I just want to say a massive thank you to Louise who has been amazing throughout the whole of lockdown. I think I have spoken to her weekly about your chairs and she has been really helpful to me and my business. A true professional.  Thank you.

As a reseller for many different scooter manufacturers, I must say that once again, the level of support and attention given by Electric Mobility is far above the rest.
The quality of your mobility scooters speak for themselves, so it's easy to show our customers why we recommend Electric Mobility. However, when there is a situation such as this where the customer needs more detailed information, it's great that your team are both knowledgable and willing to help.
We will continue to market Electric Mobility as our preferred scooter manufacture proudly.

Just to say a very big 'Thank You' to you for all your help in this matter.  Fr. Christopher was thrilled with the scooter and the Rascal 388 was perfect for him.   I am sure he will get lots of  enjoyment from using it.  He seemed to pick it up very quickly, this was because he was a driver and only gave up very recently.
This would not have been possible if it had not been for your help.   Electric Mobility made the whole experience for Fr. Christopher a joy.
Thank you a million times for this!
 

Thank you to James & Kevin for helping retrieve the cancelled order and dispatch the new order for the Liteway 8 motor yesterday afternoon. Our customer wrote in to say: ‘Thank you ever so much for your help. Your customer service is outstanding, once again thank you.’

I love my Rascal Liteway 8 and it has really helped me at the Goodwood Festival of Speed show.

I do consider myself very lucky to have discovered REGENT MOBILITY & the RASCAL range of MOBILITY vehicles many years ago now = 25/30 years ago.  From my very first scooter Regent Mobility have helped me so much with their knowledge with the different machines my M. S. has taken me through.  SUCH SUPPORT!

Throughout the 10 years Electric Mobility have been supplying us, your company has been a shining example of service and efficiency. Your products have always been excellent and often innovative, your riser recliner chairs are usually with me next day if ordered by 2pm. The Customer Service staff, Pippa, Shona, Claire and Hayley in Marketing are always very pleasant, helpful and knowledgeable.  JT and the team in Techinical are really hands on and always quick to offer advice. Thank you.

I acquired my first ever mobility scooter, a Rascal Vista DX, having COPD and having been isolated for over 19 months as "very high risk" during covid.

It has been a very liberating and fun experience now using my scooter to accompany Syl without her needing to push my wheelchair, but with me now having the freedom to go out alone, unhindered from home to 99% of the places I would wish to. It is a beautifully designed mobility aid and has literally been a "Game-Changer" in our lives... especially mine.

So we thought the company and design engineers that produced this product to fulfill a very important need in our community desrve to be appreciated. Thank you to all.

Thank you very much to Emily in Customer Services for sending to me the User Manual for my Rascal Scooter.  Your follow up service is excellent! Such a pleasure to deal with a company that cares.

I found the Engineer Training course to be very practical, to the point, and professionally presented. Once again Electric Mobility has delivered the goods above expectations!

This was backed up by the well put together course materials and the very comfortable and well-appointed venue.
I would be grateful if you could pass on my thoughts to all concerned.
Well done!



 

I would like to take the opportunity to say how refreshing it is to work with a company that values its customers by giving a quality service and a quick response.

Thank you and your staff for your support of my business. It is a pleasure to deal with a company which goes the “extra mile” to assist a new business such as mine, and although things do not always run as planned, all your office and warehouse staff do their utmost to get me out of the predicaments I sometimes find myself in. They also provide an invaluable service of talking me through technical problems.
Furthermore I would like to thank the efforts which Dave Holder has made to ensure I can obtain the right stock without overloading me with ‘special offers’ which usually just gather dust and most recently his, and Elaine’s support with the Honiton Show.

I know from my own business that usually people only write in when there is a problem but I should like to break the mould and say a big THANK YOU to Kev in the Parts Department for the quick and valuable service he provided  to me.  The little taxi is running great now.

Outstanding service!!

Elaine, many many thanks for the loan of the new P327 Seat Lift powerchair during my stay at the Cricket St Thomas Hotel in Somerset. It made a huge difference to my holiday being able to get around with ease! Please pass on my thanks to all the team involved.

James, thank you for arranging the training course and answering my questions. I was really impressed and grateful with the information and skills I received.

It was a pleasure to meet the Electric Mobility staff and learn more about the Rascal brand and I now feel more confident selling and repairing your machines.

James, thanks again for the Engineer Training day yesterday (Sept 27th). I feel it was 'well worth' making the effort and finding the time to attend. Very professional and informative. I think it is important to keep up to date with the latest product training.

 

BLESMA participate each year in the National Remembrance Parade on Whitehall as the Nation remembers all those that made the ultimate sacrifice in the service of their Country. Severely injured Service and ex-Service men and women form the BLESMA Contingent to pay their respects and the response from the crowds that line the route of the Parade increases in volume as we pass. None of this would be possible without the wonderful assistance afforded by Electric Mobility as they provide their excellent scooters completely free of charge for the event. Thank you Electric Mobility on behalf of all our Members.

I would like to say thank you to Customer Services for sending me the email for the scooter and more importantly answering my question's on the phone, we have now successfully booked Dad's Ultralite 480 scooter on the flight and we are now able to look forward to a family holiday together, it has been such a tough year and both Mum and Dad have been through such a hard time after Dad had his stroke. Thank you again.

This is my second P312 Turnabout, it is really well engineered and has been 100% reliable.

Fantastic support by your team.  From our initial contact with Customer Services and the Stores Department to the phonecall for collection, everything was dealt with in a courteous, fast way. Thank you and we look forward to doing more business very soon.

Thank you so much for all the extra effort and help given to me and my husband when looking for a mobility scooter. I would strongly recommend your company.

We would like to thank Gary at Electric Mobility for hunting out an old part for one of our customers, the tiller lock on the old Rascal model 355, the customer is so pleased and grateful for the fixing instructions and commented “I think your service is outstanding!”

I am very pleased with my Liteway. I had a great day out with my two grandchildren at Legoland.

Thank you to Kev & Gary in the Parts & Service Support Team for managing to get our order dispatched within such a short length of time. We sent the order after 3pm Friday and still received it the next day. Great Service!

Middlesbrough Powerchair Football Club are very happy with the Luca Football Powerchair.  We have been delighted with the efforts that Electric Mobility have gone to and they have achieved the Luca specifications that we requested.  As a club we have bought 6 Luca Football Powerchairs with various seat sizes and seat specifications as well as 2 of our players buying their own. 

One of the players who now has his own Luca started playing powerchair football in an Invacare Storm, he says "The Luca is a much smoother ride, no where near as jerky as the Storm but the Luca still has the same power as the Storm and I feel like the Luca has a harder hit too." 

Players of all levels use the Luca at our club from the very new players playing with a lower speed and acceleration to players on our National League Squad playing at full whack.  We have, and will continue to, recommend the Luca Football Powerchair to clubs across the country as this chair really is a great football powerchair for players of all levels.

Celtic Storm are looking forward to receiving their new Luca chair after trialing it at the club sessions. We have quite a few new players to get into the game and this football powerchair looks a real performer.

 

I wanted a scooter that was easy to transport and could cope with high kerbs, my Liteway does both.

My Liteway 8 has given me the independence I need to travel around the beautiful North Inch Park. 

Moya Productions and the NSPCC would like offer their thanks to Electric Mobility for the use of their Rascal P321 Powerchairs in which they kindly donated to take to the stage at this year’s charity fundraising London production of, Peter Pan and the Designers of the Caribbean, in which £140,000 was raised for the NSPCC.

The chairs were used in the less conventional sense, to simulate the streamline movements of our two mermaids during the productions ‘Lagoon’ scene. The accessibility, adaptability and durability of this model made the chair very easy to transport, charge, and even easier to learn how to drive. By the end on the production everyone wanted one!... But sadly we had to give them back.  

Our thanks again to Electric Mobility for their help and support during this fantastic theatrical event.

Over the years, the wonderful Dave Pierce and his Warehouse team have gone to great lengths to help solve problems for me and my customers, all in all I would say that your company is an example of how a mobility supplier should be, always looking to improve and be there for us, your retailers.  Long may you continue to live up to your high standards! 

My first impressions of my Cannington Cosi Chair is it really suits the room and it will be nice to have somewhere for carers and visitors to sit when they come and visit. I am really pleased with the win, thank you for my Cosi Chair.

I took my Liteway on a cruise ship and it was the best thing I ever did!