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Rascal Mobility Q&As

Q: Should I have insurance?
A:  Although it is not a legal requirement, it is strongly advised that people take out insurance to cover personal safety, other people's safety and the value of the mobility scooter. It will be important to check whether household insurance provides cover to use a mobility scooter on the public highway, and whether your household insurance covers storage or parking for your mobility scooter at home.

Q: Do I have to tax my mobility scooter or powered wheelchair?
A:  You must meet the current legal requirements for Class 3 mobility scooters & powered wheelchairs. If you purchase a scooter or powered wheelchair capable of speed above 4mph and with a maximum speed of 8mph for road use, it is a legal requirement, to register your scooter with the local DVLA office. A mobility scooter or powered wheelchair is exempt from vehicle tax, however you still need to apply for a tax disc and display the 'nil value disc' on your vehicle and renew the application annually, even if you don't need to pay vehicle tax.

DVLA UPDATE on tax discs - From 01 October 2014, the process for registering and applying for a “free” tax disc remains the same for Mobility Scooter & Powered Wheelchair owners. The only change is that you will not receive a physical disc to display so DVLA are advising that all users should carry a note of their registration number with them in case they get stopped by the Police.

For further information, visit the DVLA website:  https://www.gov.uk/vehicle-exempt-from-car-tax      

Q: How can I keep my mobility scooter roadworthy?
A:  It is essential that you keep your mobility scooter in good working order in accordance with the manufacturer's recommendations. A reputable Mobility Scooter Dealer/Retailer should be able to answer any questions you might have about the maintenance of specific models.

Q: Is a Four Wheeler More Stable Than a Three Wheeler?
A:  It is thought that a four wheeler may have a slight advantage, however we have seen four wheelers and three wheelers tipped over, it is usually the driver that makes the difference.

Q: Can I Travel With My Scooter On An Airplane?
A:  All Electric Mobility Scooters are supplied with IATA (The International Air Transport Association) compliant batteries when new. (Certificate available upon request). This certification is designed to ensure that batteries can safely cope with the environmental challenges presented by commercial air transport. Of course, if non approved batteries have been used as replacements for the original batteries then compliance would no longer be assured. (Make sure that any replacement batteries are IATA approved).
Ultimately, the airline has the right to refuse to carry any cargo that it deems unsafe or unfit for transport regardless of approval status although refusal to transport is very uncommon. The airline will also require the batteries to be isolated form the scooter and will either remove and / or disconnect them prior to flight at their own discretion.

Q: With battery charging, are 3 stage chargers safe to leave plugged in or is there a danger to overcharging the battery if left overnight plugged in?
A: Yes it is fine to leave your charger on during the day plugged in or if you prefer it is also OK to charge overnight. It is important to carefully follow the Battery Charging Instructions explained in full inside the Product Owners Manual. 

Q: What Type of Seats Are Available?
A:  All scooters come with standard seats that will have flip up arms and are able to rotate 360 degrees to facilitate ease of getting on and off. The seats all have a standard height adjustment to allow for proper height positioning.The more deluxe the scooter, the better the seat gets. Some will have options such as a seat rail allowing the seat to slide forward and backwards for leg room adjustments. Reclining backs, high backs and head rest are other options available. 

 

 

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What our customers say...

  • I know from my own business that usually people only write in when there is a problem but I should like to break the mould and say a big THANK YOU to Kev in the Parts Department for the quick and valuable service he provided  to me.  The little taxi is running great now.

    -Mr Ralph - Gloucestershire
  • Thank you and your staff for your support of my business. It is a pleasure to deal with a company which goes the “extra mile” to assist a new business such as mine, and although things do not always run as planned, all your office and warehouse staff do their utmost to get me out of the predicaments I sometimes find myself in. They also provide an invaluable service of talking me through technical problems.
    Furthermore I would like to thank the efforts which Dave Holder has made to ensure I can obtain the right stock without overloading me with ‘special offers’ which usually just gather dust and most recently his, and Elaine’s support with the Honiton Show.

    -Martin - Lyme Bay Mobility
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