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Privacy Policy

This privacy policy sets out how Electric Mobility Euro Ltd uses and protects any information that you give Electric Mobility Euro Ltd.

We use your data to enable us to provide you with the best possible service and ensure you have all the information you need from us. Electric Mobility Euro Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Electric Mobility Euro Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

What we collect

We may collect, but not limited to, the following information:

  • Name
  • Contact information including email and postal addresses, telephone numbers etc
  • Account information for administrative processes of your account
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: marketing@electricmobility.co.uk

We will not give your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please email us at: marketing@electricmobility.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

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What our customers say...

  • Thank you very much Em and the team for the response to the order we placed yesterday afternoon for this scooter which arrive by 0930hrs this morning, the client is over the moon that it arrived so quickly. We are also very grateful for the prompt service.

    -(Kevin Fry, Director - Hampshire Mobility Services
  • I am writing to ‘thank you’ for your prompt and efficient service, also for your help in getting the right part and patience with myself.
    My customer, Mrs S was very grateful at how quick her scooter was back to her, so her husband could use for urgent upcoming appointment.
    So thank you from us both for the 100% service.

    -Carol - The Hearing & Mobility Store, Gloucester
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